Create and manage subscriptions

Subscriptions define your users’ booking rights: access period, price, quotas, and rules. Create one subscription for each plan offered by your club. Then assign it on user records.

Create a subscription

1. Go to Administration›Users›Access Rights›Subscriptions and click New.
2. In the General tab, enter Name & Color and an optional description.
3. Under Access Rights Opening Dates, define the period during which subscribers can sign in. These dates can still be customized case by case on each record.
4. Click Save.

The configuration is organized into tabs: General, Quota, Permissions, Rules, Credits, Guest Passes, Labels, and Sign Ups. The tabs dedicated to booking rules are detailed on a dedicated page.

Track subscription fee payments

In the General tab, fill in Subscription Fee: a Paid Subscription checkbox then appears on each record, with the date and amount paid. The Subscription Tracking module (Administration›Users›Access Rights›Subscription Tracking) lists all subscribers with their payment status, which can be filtered using By Subscription and By Status, and exported in Excel format.

If needed, enable Block bookings if the user has not paid their subscription to prevent unpaid users from booking.

Sell the subscription online

Enable Payments & Billing in the General tab to make the subscription payable online: users can subscribe or renew according to the configured plans, with automatic invoicing. Payment is made using the collection methods of the associated billing account.

Require supporting documents to book

In the General tab, the Mandatory information for booking section requires subscribers to complete certain information before they can book: profile photo, phone number, medical certificate, proof of address, etc. The user is prompted to provide them when they first sign in, then when booking.

Duplicate a subscription for the new season

1. Open the subscription from the past season.
2. Click Duplicate: the entire configuration is copied.
3. Rename the copy and adjust its dates.

Reassign a subscription in bulk

1. Go to Administration›Users›User Management and select the relevant users, or Select All after applying a filter.
2. Open Actions, then Quick Edit.
3. Choose the new subscription and, if needed, its dates, then click Save.

A file import also allows you to update the subscription for the entire database in a single operation.