Check sent e-mails and track actions
Two logs help you monitor what is happening in your club: the e-mail log to check that your messages are delivered correctly, and the audit log to trace administration operations.
Summary
View the e-mail log
- Go to Administration›Dashboard›Email Log.
- Each e-mail sent by the club appears with its status: Delivered, Open, Clicked, Temporary Failure, Postponed, Permanent Failure, Blocked, Invalid e-mail address or Spam.
- The delivery, open, and failure rates for the period are displayed at the top of the list.
Find an e-mail that was not received
A user has not received their login details or the club’s latest message? The log gives you the answer.
- Filter with By Recipient to isolate the e-mails sent to this user.
- Click the relevant row: the details show the message returned by the recipient’s mail server.
- Filter with By Status to quickly identify all failed sends.
A permanent failure means that the address is misspelled or does not exist: correct it on the user’s profile, otherwise all future sends will fail too.
Track the deliverability of a group message
After a group send, filter with By Group Message: you can measure how many recipients received, opened, or clicked this specific message, and identify failed addresses.
Trace administration actions
- Go to Administration›Dashboard›Audit Log.
- The log displays the last 100 operations performed in your club (excluding bookings), with their author, IP address, and date.
- Click Export (.txt) to download the full history.
This log is valuable when several people administer the club: it lets you know who changed a setting, deleted an account, or sent a message.
