Paying for your bookings

Credits are the organization's internal currency: they are deducted from your account when you book. Buy credits online or pay at the time of booking, keep track of your balance and review your transaction history.

Understanding credits

Depending on how your subscription is set up, a booking may cost one or more credits. There are two types of credits:

• booking credits, deducted when you book a time slot;
• guest credits, deducted when you play with a guest who is not a member.

Not all organizations make this distinction. Yours may have chosen to use a single counter: in that case there are no guest credits, and your booking credits are used both to book a time slot and to invite someone.

There is no setting to look for: if you only see one balance on your account, this is how it works. The summary shown when you book then adds everything up in that same currency, guests included, and your transaction history only shows booking credit movements. The credits you buy top up this single counter, whatever you use them for afterwards.

Your organization may also charge booking credits when you join a training camp, a group lesson or a tournament. The cost is shown on the Join button, and it is only charged once, even for a series of sessions. If you withdraw, your credits are returned to you under the same rules as for a cancelled booking: the confirmation tells you what will be credited back.

Tracking your balance and your history

1. On the booking page, click the Credits button in the toolbar: your balance is displayed.
2. You can also find your balance in My Account›My Subscription, section Booking Credits (and Guest Credits where applicable).
3. Click History to open the Operation History: every purchase, deduction or adjustment is listed there with its date and its origin (booking, payment, gesture from the organization, etc.).

Buying credits in advance

If the organization sells credits online for your subscription, the offers appear in My Account›My Subscription, section Booking Credits, or from the Credits button in the calendar toolbar.

1. Choose a pack (the price may decrease with the quantity) or enter a Custom Quantity if the organization allows it.
2. Click Add: the credits are added to your cart.
3. Then confirm your cart and pay for the order.
4. The credits are added to your balance as soon as the payment is confirmed.

If no offer appears, the organization does not sell credits online for your subscription: contact them directly.

Paying at the time of booking

Your organization may let you pay for a booking as you make it, without buying credits in advance. If you have no credits, you pay for the whole booking; if you have some but not enough, you only pay the difference.

1. Choose your time slot and your partners as usual.
2. The Booking Cost box shows Remaining to pay: the credits you are missing and their price.
3. Click Book, which shows the amount to pay: your time slot is held and you are taken to the payment page.
4. Pay for the order before the deadline shown.

If you choose to pay at the club, by cheque or by bank transfer, your booking is confirmed as soon as you make that choice: you then pay for the order at the club, or by your transfer.

As soon as the payment is received, the booking is confirmed: the credits you bought are used to pay for it, and the confirmation e-mails and reminders are sent as usual.

This method covers your share and that of your guests. A partner who does not have enough credits must first top up their own account.

Completing or cancelling a booking awaiting payment

Until you have paid, the booking appears in the calendars with the icon.

Open it to see the deadline, then click Complete payment to return to the payment page. If you change your mind, cancel it from that same panel, from the payment page or from My Account›My Orders: the booking and its order are cancelled, and your credits are returned to you.

Without payment before the deadline, the booking is cancelled and the time slot released; your credits are returned to you. If your payment still goes through after the deadline, the booking is reinstated provided the time slot is still free. Otherwise, the credits you bought stay on your account and an e-mail informs you of this.

Buying credits from the form

If your organization does not offer payment at the time of booking, the form invites you to buy credits before booking.

1. When you book, a message tells you that no credit is available, with a Purchase credits button.
2. Click it: the purchase window opens with your balance and the available offers.
3. Add a pack: you are taken straight to your cart to pay.
4. Once the payment is confirmed, click Book to return to the calendars and book your time slot.