Send group messages

Contact all or part of your users in a single send: internal messaging, e-mail and push notifications, with detailed read tracking.

Compose and send a group message

1. Go to Administration›Users›User Management.
2. Filter the list to target your recipients: profile, Subscription, group, or any other filter.
3. Tick the users you want, or use Select All to keep the whole filtered list.
4. Open the Actions menu, then click Send a Message.
5. Check the Sender's Name and the Sender's E-mail: this is the address that will receive the replies.
6. Fill in the Subject of the message and the content, choose the sending channels, then click Send.

The New Message button on the Administration›Users›Group Messages page takes you to this same selection: the user list is the starting point for any group send.

Check who will receive what

The recipient list shows an icon for each user, even before sending:

• an e-mail address is filled in, the user will receive an internal message and an e-mail;
• the address is missing, only the internal message will be delivered;
• the user has refused the Organization's e-mails, only the internal message will be delivered;
• push notifications are active on their devices.

A counter also shows the exact number of e-mails and notifications that will be sent. Read it before confirming: a large gap with the number of selected recipients points to an incomplete database, to be corrected before an important communication.

Personalise the message for each recipient

The Merge Fields button inserts variables into the subject or the content: last name, first name, full name, login, e-mail address, date of birth, Ranking, phone, Access code… Each recipient receives a personalised message with their own data.

The Template field lets you start from a message already sent. You can also open an older message and click Duplicate to send it again as is or adapt it.

Choose the sending channels

In the Type of Delivery area, the message is always delivered to the internal messaging. You can add:

• By e-mail: an e-mail is sent to recipients with an address on file (and who have not disabled e-mails).
• Push Notifications: a notification on the devices where the user has enabled notifications.

The Disable Responses option prevents recipients from replying from the messaging: useful for purely informative announcements.

Track reading and deliverability

1. Go to Administration›Users›Group Messages: all group messages sent are listed there.
2. Open a message: the Overview tab shows the content sent, the recipients tab details the reception for each one.
3. For each recipient, you can see whether the message has been read in the messaging and the e-mail status: Delivered, Open, Clicked, Failure or SPAM.

The View the full report link opens Administration›Dashboard›Email Log filtered on this send, with the open rate and the details of any errors.

Reduce the risk of being flagged as spam

• Write a short, explicit subject, without excessive capitals or repeated punctuation.
• Favour mostly text-based content; avoid a message made up of a single large image.
• Space out mass sends and target the recipients actually concerned using the filters.
• Invite your users to add the sending address to their contacts and to check their spam folder.