Cancel or edit a booking
Cancel, move or resize a booking from the calendars, or change its participants, within the time limits and rules set by your organization.
Cancelling from the calendars
- Open the calendar and click on your booking. You can also go to the My Bookings menu and find your booking in the history.
- Click the cancel button.
- Confirm with Yes, continue!, or back out with Cancel.
You are informed by notification, as are your partners according to their preferences.
Changing the participants
- Click on your booking in the calendar or from the My Bookings menu to display its details.
- Depending on your organization's rules, you can add a participant using the Add a participant button, or swap someone by clicking the icon.
- If the change you want is not possible, cancel the booking and then book again, within the time limits allowed.
Moving a booking
If your organization allows it, move your booking to another time, another court or another day by dragging it on the calendars, without cancelling it to book again.
- Grab your booking in the calendar: hold the click on it, or press and hold it for half a second on a phone or tablet.
- Drag it: a preview follows the pointer and shows the new time.
- Release it at the position you want.
A click or a short tap always opens the booking details. On a touch screen, it is the half-second press that starts the move: a finger that slides straight away simply scrolls the calendars.
When the preview turns red, the position is not allowed: release it, a window explains why and your booking stays where it was.
Moving a booking follows your subscription's rules:
- you only move your own bookings, and always to a free time slot;
- a booking can be moved as long as you can still cancel it;
- on a booking shared by several players where each one cancels their own place, only the booking owner can move it;
- the start times are those offered by the booking form, and open dates, quotas and credits apply just as they do for a new booking.
If the new time slot costs more credits, the difference is deducted; if it costs less, the difference is returned to you. When the day or the time changes, you and your partners are informed by e-mail, according to your notification preferences. If your organization uses access codes, the codes for the new time slot are shown after the move, just as they are after a booking.
Resizing a booking
If your subscription lets you choose the length of your bookings, you can also change it from the calendars.
- Display the booking's handles: hover over it, or press it for half a second then lift your finger without moving it on a touch screen.
- Grab the top handle to change the start time, or the bottom one to change the end time. With your finger, press for half a second again, this time on the handle.
- Drag, then release.
The preview stops at the minimum and maximum durations allowed by your subscription. If your booking has no handles, its duration cannot be changed: move it, or cancel it and then book again.
Finding out your organization's cancellation rules
Every organization sets its own rules, so your subscription may:
- prevent any cancellation;
- limit cancellation in time, for example up to a certain period before the time slot starts;
- limit the number of cancellations over a given period;
- prevent the cancellation of bookings that include guests;
- on a booking shared by several players, allow each player only to remove their own name: only the booking owner can then cancel the whole time slot.
Getting your credits back after a cancellation
If booking credits or guest credits were deducted, they are automatically returned to your account when you cancel, according to your organization's rules. No credit is returned if none had been deducted, for example when the organization makes same-day bookings free.
Finding your bookings and cancellations
The full history is available in My Account›My Bookings: upcoming time slots, past bookings and cancellations, with their status. The Hide Cancellations option lets you shorten the list.
