Open Online Registration

Let players request their own account from your home page: you choose which subscriptions are open to registration, what the form contains and how requests are validated.

Enable registration on a subscription

1. Go to Administration›Users›Online Sign-ups and click Settings.
2. Under Enable / Disable Online Sign-ups, enable the subscriptions you want. If several subscriptions are open, the player picks theirs during registration.
3. Click Open the form to check how it looks; it is accessible from your home page.

Each subscription also has its own registration settings in its Sign Ups tab. This is the right level to differentiate your plans: adults register with automatic validation, while the tennis school uses manual validation with a mandatory medical certificate.

Choose the validation mode

In the subscription's Sign Ups tab, the Validation Mode determines how the account is activated:

• Manual Validation: a manager accepts each request.
• Automatic validation: the account is activated as soon as the player has verified their e-mail address.
• Validation after payment: the account is activated once the subscription has been paid online, if Payments & Billing is active on the subscription.

Build the form and filter requests

In the registration settings:

• Form Fields: select the information requested (contact details, date of birth, licence, ranking, etc.).
• Required Attachments: require a medical certificate, proof of address or an identity document right from registration.
• Message on the form: display your instructions at the top of the form.
• Filter E-mail Addresses (Domain Name): accept only certain domains, for example a university that restricts registration to its students.
• Prohibit disposable or anonymous e-mail addresses: block temporary addresses.

Assign a profile, groups and credits on registration

Still in the subscription's Sign Ups tab:

• Associated Profile: the profile automatically set up on the new member's record.
• Add new subscribers to a group: automatic assignment to one or more groups.
• Add booking credits after registration and Add invitations after registration: credit the account as soon as it is created.
• Email Notifications: up to 4 addresses in the organization notified of each request.

Process requests

The player fills in the form, then confirms their address by entering a verification code received by e-mail. The request then appears in Administration›Users›Online Sign-ups:

1. Open the request to check the information and attachments.
2. If there is a Risk of Duplicate, select the matching user from the list offered: Accept will then send them their login details without creating a second account.
3. Click Accept: the account is created and the login details are sent by e-mail. Otherwise, click Decline.

Matching duplicates is worth the effort: a player who registers online although they already have an account has almost always simply lost their login details. Accepting without matching creates a second account, and their booking history ends up split in two.

Collect payment for a paid registration

When the subscription is sold online, the request shows the amount and the order reference.

• If the player paid on site, by cheque or by bank transfer, tick Validate payment then choose the Payment Method: the order is marked as paid and the invoice is generated.
• If you leave the box unticked, access is granted immediately and the payment remains to be collected later.

Pending requests are listed by name in the activity reports: this is your safety net when several people administer the organization without having shared out the task.