Analyse your organization's activity

The dashboard statistics help you make concrete decisions: spot under-used time slots, anticipate peak periods, get to know your users and monitor how regularly they play.

Summary

Measure the occupancy rate

  1. Go to Administration›Dashboard›Booking›Occupancy Rate.
  2. Choose the period with Period. By default, the screen covers the last twelve months, which smooths out the seasons and gives you an honest basis for comparison.
  3. Filter by calendar or by calendar group to isolate one court or one family of courts.

Three counters open the page: the overall occupancy rate, the share taken up by the organization's labels and the share taken up by users. Each one is shown as a percentage, then in minutes and as an actual duration — and it is that last figure that carries weight in a board meeting: "our courts were used for 1,240 hours this season".

Below, a grid crosses days with hours. Two readings are possible:

  • Summary colours each time slot according to how full it is, from the lightest to the darkest shade.
  • Detailed uses colour to separate what belongs to the organization (lessons, courses and competitions entered as labels) from what belongs to users.

Click a time slot to see the details of the bookings it contains.

A low rate over certain periods points to time slots worth promoting: opening hours to adjust, reduced rates during off-peak hours, or free time slots rented out to outside players. The Detailed view, meanwhile, settles a classic debate: are the courts really saturated, or are they mainly taken up by the tennis school?

Schedule Time Slots by Period and Subscription
Advanced schedules determine, time slot by time slot, what is allowed or forbidden for booking according to periods (school holidays, term time, public holidays) and according to subscription plans.
Using labels and annotations
Labels block time slots on behalf of the organization (training, school, tournament), whereas annotations display an overlaid message without preventing booking.
Rent out available time slots with Anybuddy
Anybuddy is a partner app that offers your available courts for rental to a large community of external players. Rented time slots appear in your calendars like standard bookings, with no extra work for the club.

Follow the trend in bookings

Go to Administration›Dashboard›Booking›Booking Trends: the graph shows the trend over time. Three variants complete the analysis: Administration›Dashboard›Booking›Trends by Calendar to compare your courts with one another, Administration›Dashboard›Booking›By Booking Type to separate bookings, guest invitations and labels, and Administration›Dashboard›Booking›Use of Labels to measure the share taken up by lessons, courses and events.

These four graphs share the same filters: period, calendar, user, manager, subscription, label. You can therefore ask a precise question, for example "how many time slots did Leisure subscribers take on court 3 this season?", and read the answer on the curve.

Spot the peak hours

Go to Administration›Dashboard›Booking›Heat Map: the heat map crosses the day of the week with the hour. The larger and darker a dot, the more that time slot is in demand. The Settings button offers Display the numbers so you can read the exact values instead of the dots.

Saturated time slots justify stricter quotas in order to share out access; empty time slots are good candidates for group lessons, court maintenance or outside rentals.
Quotas, permissions and booking rules
Every subscription comes with a complete rules engine: quotas, authorised calendars, time limits, cancellation, restrictions, credits and guests. This page guides you goal by goal through the configuration of a subscription.
Have users accept the internal rules
Make the booking of a time slot conditional on accepting a set of rules: safety instructions, the organization's charter, a liability statement, etc. The text is presented to the users concerned until they accept it.

View the whole year

The annual summary (Administration›Dashboard›Booking›Yearly Summary) shows one square per day across the whole year, from the lightest to the darkest shade depending on the number of bookings: it reveals how seasonal your activity is and makes it easy to compare one year with another. Each square can be clicked and opens the booking log for the day concerned.

This is the clearest view for backing up a decision with facts: measuring the dip during school holidays, checking that a communication campaign really produced a peak, or justifying a summer closure.

Track bookings
The booking log lists every booking made in the organization — past, current and upcoming — with detailed filters and an Excel export.

Get to know your users

  • Administration›Dashboard›Users›Active Users: a ranking of the most active users, based on their logins, their bookings, or both. The ranking can be filtered by subscription and by profile.
  • Administration›Dashboard›Users›Age Categories: breakdown by age and by gender.
  • Administration›Dashboard›Users›Profiles / Subscriptions: numbers by profile and by subscription.
  • Administration›Dashboard›Users›Geographical Location: the towns your users come from.
  • Administration›Dashboard›Users›Rankings: breakdown by sports ranking.

These breakdowns guide what you offer: subscriptions by age bracket, targeted communication, follow-up of inactive users through a group message. The activity ranking also helps you spot accounts that have never booked since they registered — often users who could not work out how to log in, rather than users who have lost interest.

Send group messages
Contact all or part of your users in a single send: internal messaging, e-mail and push notifications, with detailed read tracking.
Bulk Actions
Modify several users in a single operation: message, quick edit, credits, cards, suspension, trash. A well-set filter turns an evening of data entry into one click.

Monitor logins

The login log (Administration›Dashboard›Users›Login Log) lists every login. Refused attempts are shown in red: they correspond to a suspended account or an expired subscription, and they explain the call from a user who "can't log in any more".

Round this off with Administration›Dashboard›Users›Login Trends for the trend by day, week or month, and Administration›Dashboard›Users›Web Browsers & OS to find out which devices your users have — a useful indicator before you recommend the mobile application.

Managing Users Day to Day
User management centralises all your organization's records: contact details, login credentials, subscription, credits, notes and trash. It is your entry point for all day-to-day operations.
Create and Manage Subscriptions
Subscriptions define your users' booking rights: access period, price, quotas and rules. Create one subscription per plan offered by your organization, then assign it on the user profiles.
Statistics are cached and recalculated periodically: the time of the next update is shown at the bottom of each page. Data for the current day may therefore be incomplete.
Track bookings
E-mail tracking
Updated on Wednesday, 5 August 2026
Terms & Privacy Policy
Jersey (EN)