Getting started with your organization

Follow this checklist to set up your organization in the right order: each step prepares the next one, from configuring the account to announcing the launch to your users.

Summary
The order of the steps matters: create your calendars, your subscriptions and your profiles before importing your users, so that you can assign them right from the import.

Fill in the account settings

  1. Go to Administration›Settings›Account Settings.
  2. Check the organization's identity and contact details, its logo and its location.
  3. Choose the currency right away: it then applies to every price displayed.
Configure the organization account
Identity, contact details, web address, currency, geolocation: the account settings define your organization's basic information and the way it appears throughout the application.

Going further

Managing Access Control
Open doors and switch on lighting or heating automatically according to bookings, thanks to a partner solution connected to your organization.
Setting up an on-site booking kiosk
Kiosk Mode turns a club-house computer into a self-service booking station: the calendars are displayed continuously and users log in on site to book or check in their presence.

Create your calendars

A calendar corresponds to a court or a bookable space. In Administration›Settings›Booking›Calendars, create one calendar per court, then set its opening hours and the length of the time slots for each day of the week.

Configure your calendars
A calendar represents a bookable court or space (court, track, room). Create one calendar per court, then define its opening hours, the time slot duration and its appearance.

Going further

Group your calendars into tabs
Organise your calendars into groups to display them as tabs on the daily booking tables, for example one tab for indoor padel and another for outdoor padel.
Using labels and annotations
Labels block time slots on behalf of the organization (training, school, tournament), whereas annotations display an overlaid message without preventing booking.
Close time slots and periods
Several tools let you close or hide time slots, an entire calendar or access to booking: choose the right one depending on the situation.

Define the subscriptions

Subscriptions are the rules engine behind booking: they determine who can book, how many simultaneous bookings are allowed, on which calendars and within which time limits. Create them in Administration›Users›Access Rights›Subscriptions, starting simply: you will fine-tune the quotas and rules later.

Create and Manage Subscriptions
Subscriptions define your users' booking rights: access period, price, quotas and rules. Create one subscription per plan offered by your organization, then assign it on the user profiles.
Quotas, permissions and booking rules
Every subscription comes with a complete rules engine: quotas, authorised calendars, time limits, cancellation, restrictions, credits and guests. This page guides you goal by goal through the configuration of a subscription.

Going further

Schedule Time Slots by Period and Subscription
Advanced schedules determine, time slot by time slot, what is allowed or forbidden for booking according to periods (school holidays, term time, public holidays) and according to subscription plans.
Fine-tuned booking rules
Go further with subscription settings: quotas by court, reliable guest invitation counters, mandatory complete profiles, controlled cancellations, and free playing time for multi-player bookings.
Billing accounts
The billing account carries the identity that issues your invoices (contact details, numbering) and the payment methods offered to your users. Create several accounts if your club bills from several entities.

Set up the profiles and roles

Profiles define the access rights to the features: four profiles are provided by default (Administrator, Activity leader, Member, Visitor) and you can create others. Check them in Administration›Users›Access Rights›Profiles & Roles before adding your users.

Profiles & roles
Profiles determine what each user can do in the application: view calendars, manage other people's bookings, administer the organization. The subscription sets booking rights; the profile sets access rights to features.

Going further

Directory and Default Settings
Open your organization's directory to help players find partners, and set the values applied by default to every new user: profile, subscription, passwords and privacy.
Managing Users Day to Day
User management centralises all your organization's records: contact details, login credentials, subscription, credits, notes and trash. It is your entry point for all day-to-day operations.

Import your users

In Administration›Users›Import / Export›Import a File, import your list of users from a file: the import can assign each of them a subscription and a profile. For just a few accounts, express creation is quicker.

You can also let players create their own account thanks to online registration.

Importing and Exporting Users
Build or update your database in just a few minutes: express entry, Excel/CSV file import with column matching, customisable export and ADOC synchronisation for French organizations.
Open Online Registration
Let players request their own account from your home page: you choose which subscriptions are open to registration, what the form contains and how requests are validated.

Going further

User groups
Sort your users into groups — tennis school, teams, volunteers, committees — so you can spot them at a glance in your lists, filter them and send them targeted messages.
Checking Sent E-mails and Tracing Actions
Two logs help you monitor what happens in your organization: the e-mail log, to check that your messages actually reach their destination, and the audit log, to retrace administration operations.

Customize the home page

The home page of your club site is built from blocks: presentation, photos, public calendars, online registration… Customize it in Administration›Customize›Homepage, with your banner, your logo and the organization's colour theme.

Customize the home page
Build your organization's home page with content blocks: introduction, photos, calendars, weather, registrations… Each block can be public or restricted to certain users.

Going further

Create web pages and photo albums
Enrich your organization's website with content pages (rules, prices, tennis school…) and photo albums filled in as the season goes by.
Add booking to your website
Does your organization already have a website? Add a login form and public calendars to it, and manage the back-and-forth between the two sites with redirects.
Improve Your Search Engine Ranking and Measure Your Audience
Take care of your Organization's presence on Google and Bing, and measure your site's traffic with Google Analytics.

Announce the launch

When everything is ready, share the site address with your users. The simplest way is to send a group message from Administration›Users›Group Messages: everyone receives the information by e-mail and can log in immediately.

Send group messages
Contact all or part of your users in a single send: internal messaging, e-mail and push notifications, with detailed read tracking.

Going further

Automate Your Messages
Three automations to communicate effortlessly: a message displayed after login, a text added to e-mail notifications, and a birthday message sent on the day itself.
Get notified about bookings
Receive an alert by e-mail or push notification for each booking or cancellation made by users, according to your criteria, and provide booking confirmations.

Monitor activity after the launch

From the very first bookings, the dashboard gives you an overview: bookings, logins, occupancy rate and new registrations.

View the activity overview
The activity overview brings together your organization's key indicators — bookings, cancellations, occupancy, logins, subscriptions, registrations — over the period of your choice, with the variation compared with a reference period.

So that you never have to think about it, also enable the activity reports: the summary arrives by e-mail, including for the committee members who never log in to the application.

Receiving activity reports by e-mail
Automatically receive a summary of your organization's activity: membership numbers, subscriptions, registrations, bookings, logins and e-mails, along with the trend compared with the previous period.

Going further

Analyse your organization's activity
The dashboard statistics help you make concrete decisions: spot under-used time slots, anticipate peak periods, get to know your users and monitor how regularly they play.
Track bookings
The booking log lists every booking made in the organization — past, current and upcoming — with detailed filters and an Excel export.
Managing a season
Season changeover from A to Z: preparing the new subscriptions, reassigning users in bulk, resetting credit counters to zero and tidying up accounts.
For Managers
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Updated on Wednesday, August 5, 2026
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