Terms and Conditions for Clubs
The legal foundation governing the sale and use of our services for clubs and administrators.
1. Glossary
Netatoo: refers to the company Netatoo S.A.S. SIRET 48782045800031; also referred to as "we", "our", "us" in this document.
Application: refers to the online booking platform BalleJaune and OpenResa, published by Netatoo, accessible from the domain names ballejaune.com and openresa.com.
Club(s): refers to an entity represented by one or more administrators (association, municipality, company, etc.).
User(s): refers to individuals with an account in a club's database.
Administrator(s): refers to the person(s) responsible for the club, having full or partial access to the Administration section of the application (president, manager, secretary, instructor, etc...).
2. Our Application
Netatoo SAS (SIRET 48782045800031) provides an online booking platform (ballejaune.com and openresa.com) allowing registered clubs to manage booking dashboards and a user database. All bookings made by a club's users represent a direct contractual relationship between the user and the corresponding club.
3. Agreement between Netatoo and the Club
By creating an account on BalleJaune.com or OpenResa.com, the club acknowledges having read all the elements contained in this document and agrees to meet all the requirements on behalf of the listed club.
If one or more of the conditions contained in this document are not met, Netatoo reserves the right to suspend or cancel the club's account.
4. Responsibilities of Netatoo and the Club
The information provided by the club in its web space is managed exclusively by the club and, as such, the club is entirely responsible for updating the information displayed on its pages.
Netatoo acts as an intermediary between the club and its users. The club is responsible for its own "virtual" database. Netatoo will never directly intervene in the club's database, except in cases of force majeure, or in the context of a requested and authenticated data deletion, or for maintenance or technical support purposes.
Although we exercise reasonable skill and care in providing our services, we do not verify and cannot guarantee that all information collected by Netatoo on behalf of the club is accurate, complete, or correct. Netatoo cannot be held responsible for errors (including manifest and typographical errors) of inaccurate or misleading information that may be collected and displayed on the club's pages.
4.1. Entering Personal Data of Other Individuals in the Application
Club administrators have the ability to add other users (administrators and non-administrators) to the club's database. To do this, the administrator enters personal data of this person into the application.
Where required by law, administrators must obtain the consent of the individual before storing the person's personal data in the application. Proof of this consent must be able to be presented to Netatoo and supervisory authorities upon request.
To ease the burden of obtaining consent, Netatoo recommends that the club invite users to register via the registration form accessible on the club's home page. Individuals can then directly create a user account and enter their personal data, accepting our terms and policies in the process. This process provides the explicit legal basis for collecting the personal data of the individual concerned.
4.2. Use of Communication Tools
Netatoo provides the club with tools to communicate with its users, including a module for sending messages to all or part of the users in its database.
These messages are sent to the application's "internal" messaging system and can also be sent by e-mail and SMS provided the user has given consent. As such, each user can modify their e-mail and/or SMS notification preferences in the "My Account > Notifications" menu.
The club agrees to use the communication functions reasonably and to respect the users' choice to receive or not receive communications by e-mail and/or SMS.
5. Privacy & Confidentiality
Netatoo uses high ethical standards and respects the privacy of clubs and users. We diligently protect the confidentiality of your data and are committed to ensuring that no data is exchanged, transferred, or sold on any medium to third parties.
For more information, please refer to our Privacy Policy for Clubs and our Privacy Policy for Users.
6. Right to Modify, Rectify, Delete, and Port User Data of the Club
The club, being responsible for the personal data in its database, may receive requests for rectification, deletion, or data portability from users registered in its database. These requests made by users may include, but are not limited to:
- modification, deletion, or rectification of personal data as cited in our privacy policy for users,
- a request for total deletion of the account and its data,
- a request for data portability.
In the first instance, the club agrees to respond to such requests within 7 days from the user's request. Once this period has elapsed, the user will be entitled to ask us to perform the operation. Before proceeding, we will always request confirmation from the club, which will have a period of 7 days to demonstrate that it is legally necessary to retain all or part of the data (e.g., to comply with a legal obligation or to perform a task carried out in the public interest or in the exercise of official authority vested in the data controller).
As a last resort, Netatoo reserves the right to intervene directly in the club's database to fulfill its legal obligations to the application's users. The requesting user must provide Netatoo with concrete proof of their identity.
6.1. How to Modify or Delete a User's Personal Data
To modify, rectify, or delete a user's personal data from the club, a club administrator must go to the "Administration > Users > User Management" menu.
To delete a user account, the administrator will move the user to the trash and then execute the "Empty Trash" or "Permanently Delete" action to finalize the deletion of the data.
Note that certain data, such as bookings made by the user, will not be deleted from your database; this data will be "anonymized" so that it is no longer possible to link the deleted user to the booking. This can be useful to avoid altering the statistical data available from the "Administration > Dashboard" menu.
7. Security, Backup, and Data Retention Policies
This section covers the security of the application's general data, including, but not limited to, user account details, booking information, and club account configuration information.
All general communication between a user's web browser and Netatoo's servers is conducted using an encrypted TLS connection. While such a connection is the industry standard for e-commerce applications and generally provides a high level of application security, Netatoo is not responsible for data that may be exposed to malicious third parties as a result of attacks or software defects.
For more details on the measures in place to secure and protect your data, please refer to the data security section.
7.1. Data Backup and Restoration
To provide a level of protection against catastrophic failures, Netatoo's production infrastructures are regularly backed up. In the event of a primary database failure, Netatoo will initiate a rollback to the most recent backup. In this situation, Netatoo is not responsible for data that cannot be restored from the backup.
Data restoration from a backup will only be performed if the primary database is irretrievable or in the event of migration to new servers. Restoration is not available for general use and cannot be arbitrarily requested by a club during normal application operation. Netatoo is not responsible for data loss caused by the negligence of the club or its administrators.
7.2. Data Retention
Backups are retained for 90 days. The data in a club's "production" database is retained for a maximum of 6 years, unless a specific request is made by the club wishing, for example, to "archive" certain data before this period. Older data may be removed from our servers without notice. Clubs seeking a shorter or longer retention period are invited to express their needs to Netatoo.
8. Subscriptions and Billing
Information related to the club's offer and subscription can be consulted at any time in the "Administration > Settings > Account Settings" section (accessible by club administrators). In this section, club administrators can view the current offer used by the club, the start and end dates of the subscription, the remaining available resources (number of users limit, SMS credits, etc.), as well as the invoice history.
8.1. Free Offer
We offer a free offer limited to 30 users. This is assigned by default to each club upon registration, unless otherwise chosen. There is no time limit for using the free offer, and no payment information is required to benefit from it.
The free "BRONZE" offer includes all the basic features of the application with a database limited to 30 users.
8.2. Paid Offers
For more generous usage limits, we offer paid subscriptions with rates based on the size of the database (number of users) and the desired duration of use.
Paid offers provide all the basic features of the application, already included in the free offer. Three packages are currently offered:
| Package | Number of Users | Annual Rate | Quarterly Rate |
|---|---|---|---|
| SILVER | 30-150 | €79 incl. VAT | €19.75 incl. VAT |
| GOLD | 150-500 | €149 incl. VAT | €37.25 incl. VAT |
| PLATINUM | 500-1500 | €249 incl. VAT | €62.25 incl. VAT |
Beyond 1500 users: personalized quote.
8.3. Access Control & Equipment Management Option
To benefit from advanced features related to access control (access code, RFID badge) and equipment management (lighting, heating), the club must subscribe to a paid option with rates based on the size of the database (number of users) and the desired duration of use.
This option includes the installation, configuration, and maintenance of a software module developed by Netatoo, in collaboration with the club's selected partner (PassPerso, Adveez, Bodet Software, Logidom, Spartime Innovations).
- Up to 30 users
Rate: €60 incl. VAT / year, or €15 incl. VAT / quarter - 30-150 users (SILVER)
Rate: €60 incl. VAT / year, or €15 incl. VAT / quarter - 150-500 users (GOLD)
Rate: €120 incl. VAT / year, or €30 incl. VAT / quarter - 500-1500 users (PLATINUM)
Rate: €240 incl. VAT / year, or €60 incl. VAT / quarter
Beyond 1500 users, the club can contact Netatoo for a personalized quote according to its needs.
8.4. Free Trial of Paid Offers
We offer a free and non-binding 60-day trial on all our paid offers. This free trial is offered to the club upon registration from the registration page. If the club is already registered on the free offer, it can also benefit from this free trial with the paid offer of its choice by making a request from our contact page.
8.5. Renewal or Change of Offer
Netatoo offers each club the possibility to upgrade and downgrade the subscription at any time. This service is offered from the "Renew or Change Offer" button accessible from the "Administration > Settings > Account Settings" section.
Upgrading or renewing a paid subscription involves creating a purchase order and the effective payment of it for the service to be delivered to the club.
Downgrading a paid subscription to the free offer can be done at no cost by the club, provided that the number of users in the database does not exceed the limit of the free offer. To do this, the club can delete a certain number of users in its database to be eligible for the free offer.
If the club changes its subscription during an already billed and paid period, the amount to be paid will be calculated pro-rata of the last invoice paid. The club is invited to contact support if it has questions about the pro-rata billing calculation.
8.6. Changes to Pricing Conditions
Netatoo reserves the right to modify the pricing conditions and the nature of the various offers proposed. In case of change, the club registered on the free offer will automatically benefit from the new conditions on the scheduled day of their implementation. The club having subscribed to a paid subscription may choose either to wait for the expiration of its current subscription or to request to immediately benefit from the new conditions.
8.7. Currency & Exchange Fees
All subscription fees are in Euro (EUR) and our bank account (CIC-Est) is domiciled in France. Netatoo assumes no responsibility for exchange fees that may be incurred by the club when paying subscription fees.
9. Payment Terms
The price is paid by secure payment, according to the following methods:
- by credit card or with a PayPal account,
- by check sent by postal mail,
- by bank transfer to Netatoo's bank account (details provided when placing the order and on the PDF purchase order),
- by administrative mandate (contact us to obtain a personalized invoice).
The renewal of a paid subscription may cover a period of 3 months, 6 months, 12 months, 24 months, or 36 months. The price is payable in full by the club on the day of placing the order.
An invoice is issued by Netatoo and delivered to the club upon the provision of the ordered services. This invoice is sent to the club at the e-mail address indicated when placing the order. The invoice is also available for download in the "Administration > Settings > Account Settings" menu.
Payments made by the club will only be considered final after the effective collection of the amounts due by Netatoo. We will not be required to provide the services ordered by the club if it does not pay us the full price under the conditions indicated in this document and on the purchase order/invoice.
10. Right of Withdrawal
According to the provisions of Article L221-18 of the French Consumer Code, the consumer has a period of 14 days to exercise their right of withdrawal, without having to justify their decision or bear any costs other than those provided for in Articles L. 221-23 to L. 221-25. The mentioned period runs from the day of the conclusion of the contract.
The right of withdrawal can be exercised online, using the contact form or any other unambiguous statement expressing the desire to withdraw, including by postal mail addressed to Netatoo at the postal address indicated in this document (section "Contact Us").
The refund of the amounts actually paid by the club will be made within 14 days from the receipt by Netatoo of the club's withdrawal notification.
11. Account Termination and Data Deletion
The club can terminate its account at any time and request the permanent deletion of all corresponding data (settings, users, bookings, etc.). The termination request must be made by contacting us via e-mail or postal mail.
When requesting termination, the club can also request data archiving by Netatoo for up to 12 months (under these conditions, the club can thus recover or restore its data later).
Before executing the termination and data deletion, Netatoo reserves the right to verify the identity of the requester to authenticate the legitimacy of the request and to ensure that this request is indeed made on behalf of the club to prevent any malicious or ill-intentioned request.
Once the termination request is validated and authenticated, the data will be deleted from the production database within a maximum of 7 days or on a date agreed upon between Netatoo and the club. It should be noted that the data will nevertheless remain for 90 days in our backup files (these files are encrypted using the AES-256 algorithm).
12. Disclaimer
The club expressly acknowledges using the application at its own risk and under its sole responsibility. Netatoo provides clubs and users with information for indicative purposes, as is, with all their imperfections, errors, omissions, inaccuracies, and other ambiguities that may exist. In any case, Netatoo cannot be held responsible:
- for any direct or indirect damage, particularly concerning loss of profits, loss of earnings, loss of clientele, data that may result, among other things, from the use of the application, or conversely from the inability to use it.
- for content posted by the club on its home page and its pages.
- for content posted by users, particularly via communication modules such as "Find a Partner" and "Messaging".
Netatoo's liability cannot be engaged due to a technical unavailability of the connection, whether due in particular to a case of force majeure, maintenance, update, misconfiguration by the club, intervention by the host, internal or external strike, network failure, power outage, or even misconfiguration or use of the user's computer.
13. Applicable Law – Jurisdiction
These terms and conditions are governed, interpreted, and applied under French law. Only the courts of Nancy (France) will have jurisdiction to hear any disputes relating to these terms of use and their implementation, including their validity, interpretation, execution, termination, and consequences.
14. Legal Notices
Netatoo SAS with a capital of €16,000, represented by its president Simon Martins and registered with the Trade and Companies Register of Nancy, France under SIRET 48782045800031.
The registered office of Netatoo S.A.S. is located at 32 r nationale, 54300 Chanteheux, France.
Contact Us
Postal Address:
Netatoo SAS - BP 43606 - 54016 NANCY CEDEX FRANCE
Email:
support@openresa.com
Updated on الخميس، 12 يونيو، 2025
