Administrator Account Recovery
This article presents the various secure methods implemented by BalleJaune to restore access to an administrator account in case of lost credentials or inability to connect.
Introduction
Managing administrator accounts on a platform like BalleJaune is crucial to ensure the security and smooth operation of activities. An administrator holds privileged rights, including managing users, bookings, and sensitive club or company information. Therefore, it is essential to have robust security measures in place for recovering an administrator account in case of access loss.
We offer several secure methods to restore access to an administrator account. These methods are designed to ensure not only a quick recovery but also to prevent any malicious intrusion. This article details the recovery procedures.
Different Recovery Options
When you have forgotten your password and your e-mail address is registered on your administrator account, you can click on "Forgot Password" to receive a link to obtain a new password.
When you no longer have access to your administrator account because it has been compromised or the associated e-mail address is incorrect or not provided, a security access code will be required to confirm your identity and restore access. This code can be transmitted in several ways, depending on the information you have previously configured on your account.
1. Sending the Security Code via E-mail
If an e-mail address is associated with your club account or your administrator account, we can generate a new password and send it directly to this address. This option is quick and effective for users who have immediate access to their email.
- Prerequisite: A valid e-mail address must have been provided during the configuration of the club account or the administrator account.
- Advantages: Fast and immediate.
2. Sending the Security Code via SMS
If you have configured a mobile phone number on the club account or on the administrator account, we can send you an SMS containing the security access code.
You will then need to send this access code to our e-mail support@ballejaune.com or support@openresa.com to retrieve a new password.
- Prerequisite: A mobile phone number must have been added to the account.
- Advantages: Accessible on the go and convenient for users who prefer mobile notifications.
3. Sending the Security Code via Postal Mail
In some cases, we send the access code by postal mail to the address linked to the club account. This method is used as a last resort when no e-mail address or phone number is available or functional.
- Prerequisite: A valid postal address must be registered in the club account information.
- Advantages: Reliable even in case of loss of all other digital access means.
Sending to the Official Postal Address in the Absence of Information
In the event that no postal address has been specified in the club account, or if we consider the postal address provided on the club account to be unreliable, we refer to external sources to ensure the mail is sent to the correct destination. Thus, if the club or organization is an association, we will use the address listed in the Official Journal. If the club is a company, the mail will be sent to the registered head office address.
- Official Journal: For associations, the legal address published there will be used as a last resort.
- Head Office: For companies, we will send the mail to the address registered in public or administrative databases.
Conclusion
The recovery of an administrator account on BalleJaune has been designed to offer several secure options tailored to different users.
Remember that the security of your account also depends on regularly updating information such as e-mail, phone number, and postal address. Thus, in case of need, we can effectively assist you in recovering your administrator account.
Updated on الخميس، 12 يونيو، 2025
