We are pleased to announce a major overhaul of the guest ticket management system. This evolution brings greater consistency and reliability to the processing of invitations within your club.
Until now, calculating the number of guest tickets remaining for a user required a complex search of the guest reservation database. This method could lead to unexpected behavior, particularly when assigning a new subscription to the user, or when modifying the subscription configuration.
From now on, as with the reservation ticket system, the number of remaining guest tickets is attached directly to the user's file in the form of a digital wallet. On the surface, you won't notice any particular change, but under the hood, the change is significant and major, and will enable us to implement a number of evolutions in the near future, notably in billing and payment management.
This overhaul brings several significant improvements:
Optimized performance
The application no longer needs to search for bookings with guests in the database to find out the ticket balance. This means you can export an Excel file containing the list of users and the status of invitation tickets much more quickly. A new column is also available in the Administration > Users > User management menu ("Custom columns" menu), giving you a direct view of the number of guest tickets remaining for each user.
Greater stability and consistency
The number of tickets remaining is no longer affected by subscription or configuration changes. This means you can modify ticket prices or change a user's subscription without the risk of impacting his or her portfolio of guest tickets. The operation is now identical to that of reservation tickets, simplifying understanding of the system.
This update also introduces a long-awaited new feature: the ability to define variable rates for guest tickets, just like for reservation tickets. In the menu Administration > Users > Access rights > Subscriptions > Guests tab, you can now configure pricing rules according to various criteria, including time slot, day of the week or calendar.
For example, you can set different rates for different activities (Tennis, Padel, etc.), or even a specific weekend rate. This flexibility enables you to adapt your invitation rate policy to the occupancy of your facilities and your development objectives.
Note that we now recommend that you consider 1 ticket = $1 (or your currency). In this way, you can fine-tune reservation rates, for example, 10 tickets ($10) for a weekday invitation, and 15 tickets ($15) for a weekend invitation. Ticket books can then be adjusted accordingly, e.g. a book of 10 tickets for $10, 25 tickets for $25, 50 tickets for $50 and 100 tickets for $100. The user thus recharges his wallet and uses his units according to his bookings.
This new approach gives you greater flexibility, control and transparency in the management of invitations within your club.
Another notable improvement concerns the traceability of guest tickets. From now on, as with reservation tickets, you will find in the user's transaction history all movements linked to guest tickets, including debits and credits for reservations and cancellations. Until now, the transaction history only took into account credits following online or manual payment by an administrator.
To consult this history, go to the user file, menu Administration > Users > User management. Click on the pictogram to the right of the guest ticket line to access the transaction history. You can refine the display by period and export the data to an Excel file.
This enhanced traceability facilitates the monitoring and management of guest tickets, particularly for the resolution of any disputes that may arise.
The OpenResa team.
